Where's the Mercy?

Our router stopped working on Monday, which meant that everything that used the internet didn't work; in our case that meant all the computers (including my iPad), and the TV. Per called ATandT and told them what had happened. The person he spoke with said they'd send someone out on Tuesday. He told them that he worked from home and that he needed their help that day (Monday) because he couldn't do his work. He told them that we paid a lot of money every month to have the internet and expected it to work or, if it didn't, to be fixed right away. The phone technician said they'd tell him a temporary fix and asked him to turn on the router. Per said that he was an electrical engineer so he wasn't a novice. He said that there was something wrong with the router and he wasn't going to turn it on and have a potential fire hazard in his house. 

During their conversation, Per discovered that the ATandT power adapter was bad when he swapped it with another one and the router started working. He told them what he had done, and asked them if they could send a technician over to simply drop off another power adapter. He said that he needed it on Monday because early on Tuesday morning he was going on a business trip and wouldn't be home to accept their package. ATandT said a technician would be over on Monday in a couple of hours, but no one from ATandT ever came. This morning (Tuesday) FedEx delivered a box containing a new power adapter. Per is gone.

No matter how big a company is, they can help if they choose to. Their action of sending a box to be delivered on Tuesday said, "Do it my way. Fall in line and accept the way I do things." They weren't thinking about us, they thought about them and expected us to accept their method. 

I have thought about this situation, and no matter how selfish someone else is, I can choose to be merciful and forgiving. Even when dealing with a company, I choose how I am. My first inclination may be to get angry and say hurtful words, but what does that say about me? It say's that I have meanness in my character. Unfair things happen all the time, and how I react to them says something about me. I want to be loving. That means to be loving even when someone else isn't. I forgive ATandT and don't think badly about them, even if they didn't help us yesterday. I don't say this for people to be mad at ATandT but for them to look in their hearts and honestly consider how they are regarding mercy and forgiveness.